project: Marah

project management for the things that really matter

good customer service is based on personal relationships

leave a comment »

My friend Lee recounts an amazing an personal customer service experience.

In short:

  • He purchased a pint of Ben and Jerry’s, but was unhappy with it.
  • He wrote a letter letting them know.
  • Time passes, and he receives a personal, pertinent note that was hand signed by a customer service rep.
  • Plus 2 coupons for ice cream.

read more –http://lee.org/blog/2009/05/14/fantastic-customer-service-ben-and-jerrys/

I’ve always been more likely to splurge on a pint of Häagen-Dazs, however, next time, I’ll definitely give Ben and Jerry’s a try.

Advertisements

Written by marahrosenberg

27 June 2009 at 12:56 am

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: