good customer service is based on personal relationships
My friend Lee recounts an amazing an personal customer service experience.
In short:
- He purchased a pint of Ben and Jerry’s, but was unhappy with it.
- He wrote a letter letting them know.
- Time passes, and he receives a personal, pertinent note that was hand signed by a customer service rep.
- Plus 2 coupons for ice cream.
read more -http://lee.org/blog/2009/05/14/fantastic-customer-service-ben-and-jerrys/
I’ve always been more likely to splurge on a pint of Häagen-Dazs, however, next time, I’ll definitely give Ben and Jerry’s a try.
